QuestMark works with a client who used to get undeliverable mail returned to them. After a couple of months, they had an entire office filled with bins of undeliverable mail. Our client hired employees to manually go through the returned mail and enter either new addresses into or delete them from the database. They would often wonder if there was any alternative to this laborious and tedious practice. Secure destruction…
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Do you get a lot of return mail? Are your addresses correct? Does your client/member/customer know where they live? Having a complete and standardized address in the correct format, abbreviations, and punctuations will help expedite delivery of your mail and reduce the amount return mail you receive. First, let’s discuss what a complete address is. The Postal Service defines a complete address as one that has all the address elements…
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If you read my earlier post you would have gathered knowledge about how USPS and QuestMark can help track letters and replies as they make their way through the postal system. In this post, I will cover some additional, and possibly less conventional ways to track your correspondence. Keep in mind that many of these ideas apply not only to “snail mail”, but electronic delivery – which include delivery methods…
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Over a two-month period, a project manager was tasked with designing and delivering utility bills, including estatements, for a utility company. A few weeks into the project, the client added new requirements. After the project manager included the new requirements, the client made even more changes. The project manager, wanting to satisfy the client, responded that the changes would not be a problem. Near the project deadline, the client complained…
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