SMS

QuestMark offers a comprehensive SMS service as part of its multi-channel communication solutions. This service is designed to enhance client engagement and streamline communication processes. Here are some key aspects of QuestMark’s SMS offering.

SMS Demo Campaigns

QuestMark provides a general-purpose SMS demo campaign for clients interested in configuring SMS integrations. This demo showcases the opt-in and opt-out processes, message appearance, and handling of customer responses. It also highlights metrics such as message delivery times, delivery/failure rates, and other relevant data. Please see the SMS Demo Campaign Terms of Service for more information.

Upon initiating the SMS demo campaign, QuestMark will receive the SMS numbers of users who should receive messages as part of the demo. Once the demo is set up and the numbers whitelisted, users can text JOIN to (855) 978-3785 to receive demo SMS messages from QuestMark. Non-whitelisted numbers associated with an active demo will not be opted-in. Message and data rates may apply. Users can text HELP to receive help or STOP to opt-out of the demo (opt-out will be automatic upon the conclusion of the demo).

As part of the SMS demo campaign, QuestMark collects contact information, log data, and message content for analysis and security purposes. Personal information is used in accordance with the SMS Demo Campaign Privacy Policy. Personal information will not be shared with third-parties or affiliates for marketing or promotional purposes. Text message originator opt-in data and consent will not be shared with any third parties.

Short Codes, Long Codes, and TFN Onboarding

QuestMark assists clients with the onboarding of short codes, long codes, and toll-free numbers (TFN), including vanity codes, ensuring smooth integration into the SMS infrastructure. Our expertise includes navigating compliance requirements, handling carrier approvals, and implementing best practices to meet industry standards effectively.

Privacy and Security

QuestMark is committed to protecting the privacy of its clients and users. QuestMark collects contact information, log data, and message content for analysis and security purposes. Personal information is used in accordance with QuestMark’s privacy policy and may be shared with service providers for analytics and technical support.

Integration and Customization

QuestMark’s SMS service can be integrated with your existing systems to send account notifications and other messages to customers. We support various messaging needs, including notifications, marketing messages, and transactional alerts.

Electronic Presentment and Delivery

QuestMark offers electronic presentment and delivery services, which include notifications via email, SMS, and mobile app push notifications. This service aims to reduce postage costs and improve communication efficiency.

Opt-In Strategies

QuestMark works with clients to develop strategies for easy and frictionless opt-in processes for SMS notifications. This ensures that customers can easily subscribe to and manage their SMS notifications. These strategies extend to opt-in to other electronic services.

Security and Compliance

QuestMark implements industry-standard security measures to protect personal information and ensure compliance with relevant regulations. This includes encryption, secure data transmission, and regular security assessments.