QuestMark Information Management SMS Demo
Privacy Policy
Our Commitment to Privacy
QuestMark Information Management (“QIM”) respects the privacy of our clients and users. This Privacy Policy applies to personal information provided or obtained through our SMS demo campaign (“Demo”) directly by QIM.
Please note that information or other content submitted on or to any website or application not linked to the Demo, including QIM services offered separately from the Demo, as well as information submitted to service providers and third parties responsible for downstream messaging (“Providers”), is subject to the terms and privacy policy of the website, application, or Providers, and not the terms of this Privacy Policy.
Information We Collect
Contact Information. When you contact us regarding the Demo, we receive the messages you send as well as the personal information you provide, such as your name, phone number, and email address.
Log Data. We automatically gather Demo usage and message data for analysis and security purposes, and we may use service providers to assist us in doing so. This may include collection and use of your IP address and any message content sent or received as part of the Demo.
How We Use, Share, and Protect Personal Information
We may use personal information for the purpose for which it was provided, as well as in any manner consistent with this Privacy Policy. We may share any personal information included within Demo messages with the Providers for analytics and security purposes, and to assist us with messaging and technical support; none of the information we collect will be used for marketing or promotional purposes by us or the Providers.
We may use personal information as well as other data for research purposes, and to improve the Demo and our other services. In addition, we may use some of the information that we collect concerning you in order to present you with information concerning QIM services or other offerings and information that may be of interest to you. We may retain and use communications, your IP address (where applicable), and other information in order to maintain audit trails for security purposes.
We are committed to maintaining the security of personal information. We employ reasonable security measures to secure and protect the information we receive. As a general rule, we require that our service providers use personal information only for the purpose for which it is provided. Please note, though, that with respect to information (such as name, email address, and phone number) that you submit using online or SMS Demo opt-in, we may permit the service provider to use that information for other purposes, subject to the SMS service provider’s privacy policy. We also require assurances that our service providers will appropriately protect personal information entrusted to them.
Disclosure of Personal Information
In addition to the sharing of personal information as discussed above, we disclose personal information as necessary for our business operations, such as in connection with aiding you with SMS campaigns. We may also disclose information concerning you if required to do so by law (which, in some circumstances, may include responding to requests made pursuant to the Texas Public Information Act) or if we believe that such action is necessary to comply with a legal obligation, to enhance public safety, or to protect and defend our rights or property, or the rights or property of others. We may publicly disclose information you share with us concerning our services.
No Use by Individual Under the Age of 18
Individuals under the age of 18 are not permitted to use the Demo. We do not knowingly collect or solicit personal information from children under the age of 18 or knowingly allow such persons to request or provide personal information through the Demo. If we learn that someone under the age of 18 has provided personal information through the Demo, we will make every reasonable effort to promptly delete that information.
If you are a parent or guardian who believes that your minor under the age of 18 has submitted personal information to us, please contact us by email at compliance@questmark.com, or write to us at:
QuestMark Information Management, Inc 9440 Kirby Drive
Houston, Texas 77054
Once we verify that you are the parent or legal guardian, we will cooperate with you to discuss what, if any, personal information we have collected through the Sites about your minor and to what extent that information may have been shared or disclosed, after which we will work to delete that information.
How to Contact Us
Client questions, comments, and feedback are very important to us. For privacy-related issues, please contact us by email at compliance@questmark.com, or write to us at:
QuestMark Information Management, Inc 9440 Kirby Drive
Houston, Texas 77054
Notification of Changes to Policy
We reserve the right to modify this Privacy Policy. Whenever we decide to change this Policy in any material manner, notice of the change will be communicated to any clients currently using the Demo. Even if you have used the Demo previously, you should review the Privacy Policy from time to time to be sure you are aware of the most recent version. We will use personal information in accordance with the Privacy Policy in effect at the time the information was collected.
Effective April 10, 2025